Returns Policy
Return Policy
Returns
Our return policy covers both new and preowned product.
Preowned product:
Preowned product is defined as an item purchased new and later sold back to us. This includes both original sealed and opened product. Some model kits may have been started by a modeler – if that’s the case we will include in the description the extent of the work performed.
All opened items purchased are checked for missing items but to error is human, if we have made a mistake, we will correct it by accepting a return of the item at our cost (Payment for shipping costs will be made by issuing a gift certificate.).
You must contact us within three days of receipt of the order, please contact us at customerservice@wheelswingshobbies.comwith details of the problem.
New product:
We do not accept returns or exchanges unless the item you purchased is defective or damaged in shipping or we made an error in filling your order.
You must contact us within three days of receipt of the order, please contact us at customerservice@wheelswingshobbies.comwith details of the product and the defect or the error made when filling your order.
Products not returnable:
Any liquid products such as paint, weathering liquids, primers, tools, books,decals
Return process:
We will try to process your email within seven business days and if approved we will issue a return material number that is required on the package when you send it back to us. Without the return material number displayed on the package, the package will be refused. Upon approval please ship the item to:
Wheels and Wings Hobbies
1880 Danforth Ave.
Toronto, ON
M4C 1J4
Canada
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect or error in filling your order. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.