Delivery
Delivery Policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
If you would still like to purchase any of the out-of-stock item(s) We will create a special-order request for you. Please send us a request at:
customerservice@wheelswingshobbies.com
Delivery Locations
We accept and ship orders from international customers. If for any reason we are unable to ship to your address we will notify you and refund you the total amount of your order.
Due to the changing requirements of the QST tax laws in the province of Quebec and as we do not track dollar amounts being shipped into a geographical area, we have decided to not ship product from our e-store in the province of Quebec.
However, you can purchase from our bricks and mortar store, Wheels and Wings Hobbies. To purchase product there are two possible methods:
- Call our store at 416-752-0071 and order your products.
- Send us an e-mail to customerservice@wheelswingshobbies.com with your order.
Delivery Time
Unless there are exceptional circumstances, we make every effort to fulfill your order within three (3) business days of the date of receipt of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Saturday and Sunday.
International orders my require additional time due to carrier time tables.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
Shipping and handling Costs
Shipping costs are based on the weight/cubic area of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Dangerous Goods Such as paints, paint thinners, spray cans can only be shipped by courier and special charges will apply.
Within Canada provincial tax rates will be charged according to the province or territory tax laws to which the item is shipped.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at:
customerservice@wheelswingshobbies.com
Questions
If you have any questions about the delivery and shipment or your order, please contact us at:
customerservice@wheelswingshobbies.com